Privacy Policy
Last updated: 10 July 2026
1. About this Privacy Policy
This Privacy Policy explains how AVELLO Group Ltd collects, uses, stores and protects personal information when you visit our website, contact us or enquire about our construction, refurbishment, fit-out or project-management services.
We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Who we are
Company: AVELLO Group Ltd
Company number: 16901111
Registered address: 2 Cromwell Close, Oxford, OX3 0RW
Website: www.avellogroup.co.uk
Email: info@avellogroup.co.uk
Telephone: 01865 900870
AVELLO Group Ltd is the data controller responsible for the personal information covered by this Privacy Policy.
3. Information we collect
We may collect the following personal information:
Your name
Your email address
Your telephone number
Your property or project address
Information about your proposed project
Your preferred timescales, requirements and approximate budget
Information included in emails, messages and enquiry forms
Plans, drawings, photographs or other documents you choose to send us
Records of quotations, consultations and communications
Technical information about your device, browser and use of our website
Your IP address and approximate location
Cookie and website analytics information
Please do not provide sensitive personal information unless it is genuinely necessary for your enquiry or project.
4. How we collect information
We may collect personal information when you:
Submit a contact form
Make a project enquiry
Request a quotation
Contact us by email or telephone
Send plans, photographs, specifications or supporting documents
Meet us during a consultation, survey or site visit
Enter into an agreement with AVELLO
Browse or interact with our website
We may also receive relevant information from architects, designers, engineers, consultants, contractors or other people involved in your project.
5. How we use your information
We may use your personal information to:
Respond to enquiries
Discuss your proposed project
Arrange consultations, surveys and site visits
Prepare estimates, proposals and quotations
Assess the scope and suitability of potential work
Enter into and perform contracts
Plan, coordinate and deliver projects
Communicate with clients, consultants, contractors and suppliers
Manage project programmes, costs, quality and safety
Maintain business, insurance and accounting records
Handle complaints, disputes or legal claims
Maintain the security and performance of our website
Comply with legal, regulatory and tax obligations
A privacy notice should explain the purposes for which information is used, the relevant lawful bases, retention periods, recipients and individual rights.
6. Our lawful bases
Depending on the circumstances, we may process your information because:
Contract
Processing is necessary to take steps at your request before entering into a contract or to perform an agreement with you.
This may include reviewing an enquiry, preparing a quotation or managing a project.
Legitimate interests
Processing is necessary for our legitimate business interests, provided those interests do not override your rights.
This may include responding to enquiries, maintaining project records, managing business relationships, protecting our systems and improving our services.
Legal obligation
Processing is necessary for us to meet legal, accounting, tax, health and safety or regulatory obligations.
Consent
We may rely on your consent where appropriate, including for certain cookies, photography or optional communications. You may withdraw consent at any time, although this will not affect processing that has already taken place lawfully.
7. Enquiry forms
When you submit an enquiry through our website, we collect the information entered into the form, including your name, email address, telephone number and details of your project.
We use this information to assess and respond to your enquiry, prepare a quotation and communicate with you about the requested services.
Our website and enquiry forms are hosted by Squarespace. Information submitted through the website may therefore be processed and stored by Squarespace on our behalf.
8. Website hosting and analytics
Our website is hosted by Squarespace.
Squarespace may process technical information needed to operate, secure and maintain the website. Squarespace Analytics may also collect information such as:
Browser, network and device information
Your IP address
The pages you visit
The website or search engine that referred you
Information about how you interact with the website
Squarespace explains that its analytics may collect browser, device, network, referral, page and IP-address information.
We use this information to understand website performance, improve the visitor experience and identify technical issues.
9. Google services
Our website may use Google services, including website analytics, search functionality, maps or embedded content.
Where Google Analytics is enabled, Google may receive technical information about your device, browser and activity on our website. Google requires websites using Analytics to disclose its use and explain that data may be collected and processed by Google.
Non-essential Google analytics or advertising technologies should only operate where you have provided the required cookie consent.
10. Instagram, Facebook and Meta
Our website may contain links to, or embedded content from, AVELLO’s Instagram and Facebook pages.
These services are provided by Meta. If you interact with social-media content, click a social-media link or view embedded features, Meta may receive information about your interaction, device and account in accordance with its own privacy policy. Meta explains how it collects, uses, shares, retains and transfers information across services including Facebook and Instagram.
We do not control the information that Meta independently collects through its platforms.
11. Cookies
Cookies are small files placed on your device when you visit a website.
Our website may use:
Essential cookies
These are required for the website to operate securely and correctly. They may be used for security, navigation and core website functions.
Analytics and performance cookies
These help us understand how people use the website, which pages are viewed and how the website performs.
Third-party cookies
Google, Meta, embedded content or other third-party services may place cookies where those services are enabled.
Where legally required, non-essential cookies will only be used after you have provided consent through our cookie banner. You can accept, reject or manage optional cookies through the banner.
The ICO states that websites must clearly explain their cookies and obtain active consent before using non-essential cookies. Strictly necessary cookies are generally exempt from that consent requirement.
12. Online payments
AVELLO does not currently accept payments through this website.
We therefore do not currently use Squarespace Payments, Stripe or Sift to process website transactions.
If online payments are introduced in the future, this Privacy Policy will be updated before the payment service is made available.
13. Marketing communications
We do not currently operate an email newsletter or use website enquiries for general marketing campaigns.
Information provided through an enquiry will primarily be used to respond to that enquiry and discuss the relevant project.
We will not add you to a marketing mailing list without an appropriate lawful basis and, where necessary, your consent.
14. Project photography and video
We may take photographs or videos during and after a project for:
Recording progress
Quality assurance
Site and project management
Evidence of completed work
Internal business records
AVELLO’s portfolio, website or social-media pages
We will take reasonable steps to avoid publishing personal information such as names, exact addresses, vehicle registrations, personal documents or recognisable individuals without appropriate permission.
Where photographs of a private property, interior or individual could identify a client or another person, we will obtain appropriate permission or confirm another lawful basis before using them publicly.
Clients may contact us at info@avellogroup.co.uk to discuss photography restrictions or request the removal of portfolio images. Requests will be considered alongside any applicable contractual, legal or evidential requirements.
Important: Add a photography and portfolio-use clause to your AVELLO client contract so clients clearly agree to how completed-project photographs may be used.
15. Who we share information with
Where necessary, we may share relevant personal information with:
Squarespace and other website-service providers
Architects
Interior designers
Structural and civil engineers
Planning consultants
Quantity surveyors
Project consultants
Contractors and subcontractors
Tradespeople
Materials and product suppliers
Accountants and bookkeepers
Insurers
Solicitors and professional advisers
IT, email and cloud-storage providers
Government authorities, courts or regulators where legally required
We only share information that is reasonably necessary for the relevant purpose.
Contractors, consultants and suppliers may act as separate data controllers or as processors acting on our instructions, depending on their role.
We do not sell personal information.
16. International transfers
Squarespace, Google, Meta and other technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate legal safeguards are used. These may include UK adequacy regulations or approved contractual protections.
17. How long we keep information
We retain personal information only for as long as reasonably necessary.
Our normal retention periods are:
General enquiries
Up to two years after our last meaningful communication.
Unsuccessful quotations
Up to two years after the quotation expires or discussions end.
Client and project records
Normally six years after practical completion, final handover or the end of our contractual relationship.
Some construction, insurance, warranty, contractual or legal records may be retained for longer where reasonably required.
Financial and statutory records
Normally six years, or longer where required by tax, accounting or company law.
Website analytics
For the period configured within Squarespace, Google or the relevant analytics service.
Project photographs and videos
For as long as they remain relevant to our project records or portfolio, unless permission is withdrawn or a shorter period has been agreed.
We may retain information for longer where it is required for a dispute, complaint, insurance matter, warranty issue, legal claim, investigation or regulatory obligation.
18. How we protect your information
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Accidental loss
Misuse
Alteration
Destruction
Unauthorised disclosure
These measures may include password protection, access restrictions, secure systems, software updates, backups and limiting access to people who genuinely need the information.
No website, email or electronic-storage system can be guaranteed to be completely secure.
19. Your rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request erasure of your information
Request restriction of processing
Object to certain uses of your information
Request the transfer of certain information
Withdraw consent
Complain about how your information has been handled
These rights are subject to legal conditions and exemptions and may not apply in every circumstance. The ICO provides guidance on rights including access, rectification, erasure, restriction, portability and objection.
To exercise a right, contact:
Email: info@avellogroup.co.uk
Address: AVELLO Group Ltd, 2 Cromwell Close, Oxford, OX3 0RW
We may ask for reasonable information to confirm your identity before responding.
20. Children’s information
Our website may be viewed by people of any age. However, AVELLO’s project and construction services are generally intended for property owners, businesses and authorised representatives.
We do not knowingly seek to collect personal information directly from children.
Anyone under 18 should ask a parent or guardian to submit an enquiry on their behalf where appropriate.
21. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the content, security or privacy practices of external websites. You should review the relevant third party’s privacy policy before providing personal information.
22. Complaints
Please contact us first if you have concerns about how we have handled your personal information:
Email: info@avellogroup.co.uk
Telephone: 01865 900870
Address: 2 Cromwell Close, Oxford, OX3 0RW
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
The ICO recommends giving the organisation an opportunity to address the concern before submitting a complaint.
23. Changes to this policy
We may update this Privacy Policy to reflect changes to our website, services, suppliers, legal obligations or working practices.
The latest version will be published on this page with the date of the most recent update.
24. Contact us
For questions about this Privacy Policy or how AVELLO uses personal information, contact:
AVELLO Group Ltd
2 Cromwell Close
Oxford
OX3 0RW
Email: info@avellogroup.co.uk
Telephone: 01865 900870
Company number: 16901111
